Frequently asked questions

Yes. We deliver projects nationwide in Mexico and schedule technical visits in stages. For managed services, operations can run remotely with visits scheduled as agreed in the contract.

Yes. We can deliver just the network design and let another company implement it, or run a vulnerability assessment without hiring monitoring. What we do not do is hand over a design without the documentation that makes it usable.

It depends on scope. A single-site network design takes 3 to 8 weeks; a first software stage, 6 to 10; a vulnerability assessment, 2 to 4. Our proposal sets dates per stage, never a single date.

Yes. Estratos Desk, Monitor and Vault are offered as a service operated by the group or installed on the customer infrastructure, depending on data and compliance requirements.

The service is not cut off. We warn you as you approach the limit and propose the next plan; the change applies in the following cycle.

Yes. We provide the technical, tax and security documentation that corporate and public procurement processes require. It helps to tell us from the start so we can adjust the schedule.

We sign non-disclosure agreements before the survey. Access to customer infrastructure is granted with named accounts, logged, and revoked when the project ends.

The service desk is open Monday to Friday, 9:00 to 18:00. Contracts with extended or 24/7 operation include specific hours and escalation paths, defined in the proposal.